Unlocking Great Client Experiences: What You Need to Know About Client Experience Management скачать в хорошем качестве

Unlocking Great Client Experiences: What You Need to Know About Client Experience Management

In this video our Founder Kade Brewster is joined by Andrew Thompson. Andrew is a VP, Manager, Client Experience Measurement and Insight at BOK Financial. In this video Andrew shares his knowledge on what it takes to build great client experiences, why it's important to be proactive instead of reactive when you're dealing with your clients, and how new technologies are rapidly changing the client experience field. We also explore what client experience management is, and what it takes to create great customer experiences. We'll explain the different phases of the customer experience cycle, and give you tips on how to manage each stage. If you're interested in developing great customer experiences, then this video is for you! By the end of it, you'll have a better understanding of what Client Experience Management is, and what it takes to create great customer experiences.