Customer Experience or Customer Service | Know This or No to This скачать в хорошем качестве

Customer Experience or Customer Service | Know This or No to This

In this episode of Know This or No to This from SAS, author and keynote speaker Andrew Davis discusses the massive difference between customer experience and customer service – using emojis. While customer service is one element of the customer experience, customer experience (CX) tracks across the entire customer journey, from brand introduction to customer advocacy. Attach an emoji to each element of your CX delivery and uncover where the opportunities exist to get you from meh to yeah. About the Series It’s hard enough to keep up with all the changes in marketing today, let alone tell the difference between a pivotal moment and a passing fad. So we invited some of the most influential opinion leaders in marketing and CX to weigh in on today's trendiest topics. Watch the full series at https://www.sas.com/knowthis And check out Andrew Davis on YouTube at    / andrewdavisspeaker   SUBSCRIBE TO THE SAS SOFTWARE YOUTUBE CHANNEL https://www.youtube.com/SASSoftware?s... ABOUT SAS SAS is a trusted analytics powerhouse for organizations seeking immediate value from their data. A deep bench of analytics solutions and broad industry knowledge keep our customers coming back and feeling confident. With SAS®, you can discover insights from your data and make sense of it all. Identify what’s working and fix what isn’t. Make more intelligent decisions. And drive relevant change. #SASSoftware CONNECT WITH SAS SAS ► https://www.sas.com SAS Customer Support ► https://support.sas.com SAS Communities ► https://communities.sas.com SAS Analytics Explorers ► https://explorers.sas.com Facebook ►   / sassoftware   Twitter ►   / sassoftware   LinkedIn ►   / sas   Blogs ► https://blogs.sas.com RSS ► https://www.sas.com/rss