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The single biggest point of leverage impacting the employee experience is their manager - and most managers suck. It's not all their fault. Most managers are promoted because they are high performers or because they've been around the longest. Rarely are people promoted because they are great leaders of people. I've found there are four traits all powerful leaders have in common. These leaders are master motivators, expert talent evaluators, and powerful communicators, and they are courageous enough to serve their people by sharing the critical feedback each person needs to grow. These traits can be learned.