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Guest: Randy Conley, Vice President & Trust Practice Lead, Blanchard What does it really take to create trust at work? In this first episode of Season 2, host Sarah Hempel sits down with longtime colleague and trust expert Randy Conley for a heartfelt, practical conversation on what it means to lead with trust, empathy, and psychological safety. With warmth and insight, Randy shares a powerful story from early in his career—when his leader took a risk on him during a high-stakes client crisis—and how that moment shaped his lifelong commitment to trust-centered leadership. Together, Sarah and Randy explore the difference between being “nice” and creating a truly safe workplace, where people feel seen, heard, and able to show up as their full selves. In this episode, you’ll learn: Why psychological safety is more than just kindness—and how it builds lasting trust How empathy becomes even more powerful when it turns into compassion Practical ways leaders can listen better—and why it matters more than you think What to do if you suspect your team doesn’t trust you Why the first move in building trust always starts with you This conversation is real, relatable, and packed with stories and tips you can use right away—whether you're leading a team, managing a relationship, or just trying to show up more fully for others. Takeaway: Leadership isn't about having all the answers. It's about showing up with honesty, care, and courage—even when things get messy. As Randy says, “Be the trust you want to see in the world.” Ready to go deeper? Check out the Building Trust workshop on the Leadership Marketplace and receive an exclusive discount mentioned at the end of the episode. https://store.blanchard.com/s/categor... Join us for more conversations around leadership: https://blanchardcommunity.com/ Connect with Randy: / randy-conley Subscribe to Leading with Trust: https://leadingwithtrust.com/