All Systems, No Soul - How The Pursuit Of Efficiencies Can Kill The Best Experiences скачать в хорошем качестве

All Systems, No Soul - How The Pursuit Of Efficiencies Can Kill The Best Experiences

Featuring PwC's Alison Blair, Vivobarefoot's Obi Santos, and MPB's Agne Schveyher. As automation accelerates, emotional intelligence is quietly disappearing from customer interactions - and most organisations don't notice until it's too late. A PwC-moderated panel brought this tension into sharp focus, drawing on research from over 3,000 UK consumers. The finding? The problem isn't automation itself. It's that automated systems treat every customer the same way, regardless of whether they're making a routine query or reaching out in crisis. "In this pursuit of efficiency, emotional intelligence is quietly disappearing. Customers don't necessarily have a bad experience when empathy is missing - they're just left cold." - Alison Blair, PwC - About Chattermill: Chattermill, the Customer Experience Intelligence company, enables leading brands to unlock their customers' reality. Global enterprises like Amazon, H&M, and Uber rely on Chattermill to operationalize CX data. Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories. Learn more at https://chattermill.com/ --------- Stay connected with Chattermill: LinkedIn -   / chattermill   Blog - https://chattermill.com/blog CX Intelligence Academy - https://chattermill.com/cxi-academy #AI #cxintelligence #customerfeedback #customerexperience #experienceledgrowth