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We welcome back Connie Jorsvik, founder of Patient Pathways, to bridge the knowledge gap and provide practical tools for staying in control of your healthcare journey. 00:00 - Introduction 01:27 - Importance of communication skills in healthcare 04:07 - The importance of the medical notebook 07:11 - Ways to keep your in case of emergency medical info within reach 10:25 - Approaching the hard conversation 14:30 - Find the right people to address your concerns 16:46 - Translation services available for patients & family from PHSA 18:06 - Effective communication in healthcare 24:26 - Pay attention always and take notes 26:04 - Importance of continuous identity verfication with your healthcare team 31:35 - Episode Summary Share your thoughts and feedback in the comment section. Or join our community on Facebook: / gracefulaging.bc Resources Mentioned: 🖊️ Tips for Follow-up Phone Calls: https://shorturl.at/NZiXv 📓 Navigating the BC Healthcare System by Connie Jorsvik: https://patientpathways.ca/buybook 🌐 Patient Pathways: https://patientpathways.ca Contact & Follow the nice people who brought this content to you Connie Jorsvik, founder of Patient Pathways: https://conniejorsvik.ca Frank Fu IG @frankfurealtybc Corina Stainsby IG @corina.realestatespecialist | https://stainsbyrealestate.com Carol Chiu IG @vancouver.actually | https://frankfu.realtor Co-producers: Frank Fu Corina Stainsby Carol Chiu Filming, Editing & Voice Over by Carol Chiu ------ Disclaimer: The information provided on this channel and in our videos is for educational and informational purposes only. It is not intended as a substitute for professional medical, legal, or financial advice. We are licensed Realtors in British Columbia; however, the content of this channel is a community-focused resource and does not constitute a real estate agency relationship. Always seek the advice of a qualified physician, lawyer, or financial advisor regarding your specific circumstances.