Ron Lichty: Inspire & Motivate Your Team to Deliver Exceptional User Experience! скачать в хорошем качестве

Ron Lichty: Inspire & Motivate Your Team to Deliver Exceptional User Experience!

Want your developers coding tickets or creating outstanding customer delight? Achieving outstanding user experiences requires connecting the dots – over and over – between the work each developer is tackling and the tangible ways their efforts will impact users. Realizing exceptional user experiences hinges on continually highlighting the link between developers’ efforts and meaningful outcomes for users. Realizing exceptional user experiences hinges on making the mission a mantra for every developer – and opening windows for your developers to see and experience customer frustration – and what will deliver delight. About the Speaker: Ron Lichty has, for 30-plus years, championed delighting customers. He believes that strong product/engineering collaboration is essential to achieving that goal. Ron co-authored the Addison-Wesley book Managing the Unmanageable: Rules, Tools, and Insights for Managing Software People and Teams (http://www.ManagingTheUnmanageable.net) and annually coauthors the Study of Product Team Performance (http://www.ronlichty.com/study.html). Ron spent two years as a product manager, seven years as a programmer, and 25 years managing product and development organizations at all levels – at companies ranging in size from tiny startups to Charles Schwab, Stanford and Apple – to VP of engineering, VP of product, and CTO. He now consults across that realm, taking on interim VP Engineering roles, advising executive leaders how to untangle the knots in their product development organizations, training teams in software development effectiveness, training managers in managing software people and teams, and coaching software managers and executives in making software development “hum.” (http://www.ronlichty.com) Ron has long been a popular speaker at product development and agile meetups and conferences. Connect with Ron at [email protected]