Continual Improvement: What's your Vision скачать в хорошем качестве

Continual Improvement: What's your Vision

Presented by Graham Furnis, Senior Consultant at Thought Rock. This presentation explores the top level concepts of the Continual Service Improvement (CSI) model and follows it down to the component level. Key learnings: 1. Understand vision within the CSI model 2. Discuss strategy, goals and objectives 3. Define programmes and projects 4. Identify how we manage and improve process, service, and technology Graham has over 20 years experience in Business Management and Information Technology that covers many skill sets and industries. Graham leverages this experience and finds synergy within his current practice of IT Service Management; within which he has earned multiple certifications including ITIL® Expert ™, ITIL® Service Manager™, and all ITIL® Service Lifecycles. Graham embodies a wealth of experiences and perspectives gained on the front lines, This includes: ITSM Process Management and Design; Project and Programme Management; Business and Systems Analysis; Application Programming; Database Development; and Operations Management. These experiences come together in a unique skill set that sets Graham apart. His innovative and business-focused approach delivers service excellence in all projects that range from initial ITSM adoption phases through ongoing service improvement. Graham is a regular contributor to ThoughtRock and a regular industry speaker.