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Webinar on Replacing Twilio for Telehealth held on 15th March 2024. Aniket Behera (COO and Cofounder, 100ms) is joined by Gaurav Agarwal (Ex. GM, VP at Twilio) to discuss best practices on migrating away from Twilio after their EOL announcement for Twilio Video. 🏗️ Staging out the migration - running PoCs with multi-vendor setups, commercial discussion, safeguarding yourself against another EOL event 🔍 How to check for call quality (specifically 1:1 call quality) - Mesh SFU, congestion control, competitive benchmarks, low bandwidth performance 🔒 Security and compliance - differing HIPAA implementations and implications of US Data Residency 🫶 Support and SLAs - how migration support differs from standard support? Why are call quality SLAs more important than uptime SLAs? 🐦 Twitter: / 100mslive 🧑💼 LinkedIn: / 100mslive Timestamps: 00:00 - Introduction 03:54 - Gaurav's introduction 05:41 - Telehealth requirements and constraints 10:54 - What to look at when evaluating a video vendor 11:15 - Key themes 13:10 - Quality and Debuggability 13:57 - Quality - what's important, what's not 20:49 - What webRTC terms actually matter 21:43 - Ask for device coverage 22:40 - Network architecture 23:56 - Debuggability 24:41 - Proactive support and customer monitoring 32:26 - Zoom v/s custom video SDKs 37:24 - Q&A session 37:30 - Q&A - P2P vs Group Rooms (SFU) 39:30 - Q&A - Open source projects testing WebRTC services 41:44 - Q&A - Mweb performance in WebRTC-based solutions 43:34 - Q&A - Why AWS Chime 45:09 - Migration strategy