HIP - Auto Attendant (Part 1) скачать в хорошем качестве

HIP - Auto Attendant (Part 1)

This tutorial will take HIP (Hosted IP PBX) administrators through configuring the Broadsoft Auto Attendant. Plan, Define, and Test Your Auto Attendants 1. Map out your Interactive Voice Response (IVR) structure. 2. Configure time schedules for your organization's business hours and holiday schedules for non-business days. Setting the same business hours for all Auto Attendants makes the configuration simpler; setting different business hours gives more flexibility. 3. Configure the addresses for the phone numbers. 4. Use the web interface to create an Auto Attendant account for each main menu in your IVR structure and set up their menus. 5. Record custom messages using the voice portal or upload audio/video files using the web interface. 6. Call the Auto Attendant numbers to test your design. Tips • Callers who do not press a key are transferred to the operator. • When using First-level Extension Dialing, you are not required to configure a key for extension dialing. You can use the "1" key for a different action instead. • Internal transfers require only an extension. • List menu options in a predictable order. • List menu options that transfer to the operator last ("... to reach the operator, press 0 or stay on the line"). • Use the name and extension dialing scope controls to determine whether your Auto Attendant can direct calls to users in the same group, department, or enterprise.