How important it is to learn multicultural diversity in the workplace in the tourism industry. скачать в хорошем качестве

How important it is to learn multicultural diversity in the workplace in the tourism industry.

What is Multicultural Diversity? Multicultural” is defined as relating to or made up of several cultural or ethnic groups within a society. It is Important to Understand the Workplace Diversity in Hospitality and Tourism. Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures, religions, races, creeds, colors, ages, genders and sexual orientations. It is for this reason that businesses plying their trade in this industry must endeavor to train their personnel to appreciate and accommodate people from diverse backgrounds around the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation.