Market Perspectives: The Broker Care Blueprint with Samantha Wallace скачать в хорошем качестве

Market Perspectives: The Broker Care Blueprint with Samantha Wallace

In this episode of Market Perspectives, Dean Jones, President & CEO of Realogics Sotheby’s International Realty, sits down with Samantha Wallace, Director of Broker Care and 10-year RSIR veteran, to explore the heart of what makes the company’s culture so exceptional. What is “Broker Care”? It’s a dedicated, concierge-level support team that empowers brokers to focus on what they do best — building relationships, serving clients, and growing their business — while handling marketing templates, administrative tasks, technology adoption, and day-to-day operational needs behind the scenes. Samantha shares how her experience with Ritz-Carlton’s “Ladies and Gentlemen serving Ladies and Gentlemen” philosophy shaped her proactive, service-first leadership style. From anticipating needs before they arise to creating welcoming, collaborative office environments across six branch locations, Broker Care is designed to remove friction and build confidence for more than 260 brokers. This conversation highlights: • The power of proactive support in a fast-paced industry • Creating a culture of collaboration, camaraderie, and care • Scaling tools, technology, and marketing resources for busy professionals • Balancing high-level service with healthy boundaries • Building a brokerage that feels like family — by choice Discover how a servant-leadership mindset and a strong support system create meaningful impact for brokers and elevate the client experience. Don’t forget to follow for more insights from Market Perspectives.