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Agency owners ask us this all the time: “How do I know when it’s time to hire an account manager?” In this episode of the Happy Clients Podcast, we break down the real signals that tell you whether bringing on an Account Manager (CAM) is the right move for your agency… or if something else should come first. We talk honestly about: • Why hiring a CAM too early can create more problems than it solves • The difference between needing an Account Manager, a Project Manager, or an EA • How client onboarding volume affects your need for support • When you become the bottleneck to growth • How many clients an Account Manager can realistically manage (and why there’s no magic number) If you’re feeling stretched thin, stuck in client communication, or unsure how to scale without burning out, this conversation will help you get clear on your next step. This episode is for you if: • You’re drowning in client emails, meetings, and follow-ups • You feel guilty about not giving clients enough attention • You want to grow your agency but don’t know what role to hire next • You’re wondering if an Account Manager is an investment, or just another expense Don't forget to watch: How To Transition Client Relationships To Your Account Manager • How To Transition Client Relationships To ...