9 Ways AI is Quietly Transforming Customer Service скачать в хорошем качестве

9 Ways AI is Quietly Transforming Customer Service

Discover the Nifty Nine—nine ways artificial intelligence is quietly revolutionizing customer service today! In this insightful video, Brad Cleveland reveals how leading organizations are leveraging AI not just for efficiency, but for customer loyalty and deeper employee engagement. Instead of blindly jumping into automation, Brad emphasizes the importance of starting with customer needs and working back to the technology—a lesson inspired by Steve Jobs. You'll learn practical applications, from automating repetitive tasks to personalized support powered by data, and hear real-world tips for integrating AI into your team’s workflow. Plus, Brad shares a powerful approach for assessing which AI capabilities are right for your organization right now, rather than falling for hype or pressure. *Chapters:* 0:00 Introduction & Smart AI Adoption 1:10 The Nifty Nine: How AI Transforms Service 01:28 Automating Repetitive Tasks 01:42 AI-Powered Chatbots and Virtual Assistants 01:55 Sophisticated Self-Service Portals 02:04 Personalized Recommendations and Services 02:12 Instant Language Translation 02:21 Predicting Customer Behavior 02:33 Optimization Tools for Workforce & Knowledge Management 02:46 Analyzing Customer Sentiment and Emotions 03:02 Generative AI for Communications and Reports 3:38 Power Tip: Mapping AI to Your Customer Needs 4:32 Real Teams, Real Clarity: Focusing Your AI Strategy 5:03 Next Steps & Resources Subscribe for more actionable insights on customer experience, service innovation, and contact centers—plus power tips for your business. Visit bradcleveland.com for deeper dives into transforming your customer service strategy. Brad Cleveland is a globally recognized expert in customer experience, leadership, and contact center strategy. He’s worked in over 60 countries with many of the world’s leading organizations—including Apple, American Express, USAA, and the U.S. government—helping them improve service, boost loyalty, and achieve measurable business results. A sought-after speaker, author, and consultant, Brad is also an instructor for LinkedIn Learning and the founding partner and former CEO of the International Customer Management Institute (ICMI). His work has been featured in major media such as The Wall Street Journal, Fast Company, Forbes, and NPR. Website: https://www.bradcleveland.com Connect With Brad: LinkedIn: linkedin.com/in/bradcleveland1 Twitter/X: twitter.com/bradcleveland Facebook: facebook.com/BradClevelandCompany Instagram:   / bradclevelandco   Subscribe and turn on notifications to stay On Fast Forward™ https://www.youtube.com/user/BradClev...