Contino CloudFest: Virtual Contact Centres in the Cloud - Boost Your Customer Experience скачать в хорошем качестве

Contino CloudFest: Virtual Contact Centres in the Cloud - Boost Your Customer Experience

Current circumstances have led to a dramatic increase in remote working across all industries. Many are able to adapt but traditional call centres are neither ready for this new way of working nor for the surge in customer demand they’re now seeing. This is where virtual, omnichannel contact centres, such as Amazon Connect come in. Amazon Connect offers a simple and cost-effective contact centre solution that can be set up in minutes and can scale to support millions of customers! Seamlessly integrating with other AWS services and leveraging advanced Artificial Intelligence services such as Machine Learning, it allows you to enhance customer experience and boost customer engagement! So how do you go about setting this up? In this webinar Mark Pybus, Contino Data Practice Director will cover: Virtual Contact Centres - what they are, how they work and the benefits A closer look at Amazon Connect, including a live demo How we deployed virtual workspaces for a major energy company and got them moving in under two weeks Want to learn more? Get in touch with us at hello@contino.io or visit our website: www.contino.io