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Caring at a Distance: Online Counselling Best Practices As our community responds to COVID-19, many organizations have risen to the challenge. One key approach has been the adoption of online or remote service delivery. While necessity is the mother of invention, COVID-19 has also represented an opportunity for agencies to innovate; to re-examine conventional approaches and add new tools in the service of clients. Catholic Family Service (CFS) is a community leader in building strong families. CFS has taken this opportunity to better support those in need by introducing counselling services delivered through online video conferencing as part of the Rapid Access Counselling program. CFS has developed best practices, policies, and consents specific to this new way of working with clients. CFS will share their approach and journey so far in online counselling. Established in 1957, Catholic Family Service (CFS) exists to build strong families in Calgary. We serve children, adults and families from all faith traditions, cultures and backgrounds. Our programs and services respond to the challenges that threaten families and leave them vulnerable. We focus on enhancing the mental health and well-being of our clients, empowering parents, nurturing children’s healthy development and enabling success in school. We encourage discussion and healing at the family level. In so doing, we help our clients build strong and resilient families, breaking through the cycle of vulnerability to live the lives they have always wanted. PolicyWise for Children & Families set out to improve child, family, and community well-being by leading, creating, and mobilizing research and evaluation for evidence-informed policy and practice. We distinguish ourselves through our focus on mobilizing evidence to inform social policy.