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User onboarding isn’t just a quick tour—it’s a make-or-break moment for your product. A great onboarding experience helps users succeed, engage, and keep coming back. A bad one? It drives them away forever. In this video, Joe from Lyssna breaks down the do’s and don’ts of user onboarding, sharing real-world examples and practical strategies to improve activation, retention, and long-term success. 00:00 Introduction and Workshop Overview 00:57 Joe's Background and Experience 05:40 Interactive Activity: Fundraising Campaigns 10:30 Understanding User Onboarding 21:52 Exploring YoFundMe's Onboarding Process 23:35 Key Do's and Don'ts for Onboarding 27:45 Real-World Examples and Best Practices 36:28 Final Takeaways and Next Steps About the instructor: Joe is the Design Advocate at Lyssna, where he leads workshops, creates educational content, and inspires designers to create great products. With over 10 years of UX and education experience, Joe has taught thousands through hands-on, project-based courses that make learning fun and practical. Follow Us: / wearelyssna / wearelyssna / usabilityhubapp / wearelyssna #useronboarding #userexperience #UserTesting #UXDesign Tags: Lyssna, UsabilityHub, UX workshop, Live Q&A, user research, ux research, ux design, product design, usability testing, user experience,ux testing, user feedback, email marketing, email conversions, CRO