How Bizcuits Scaled Customer Support With Text скачать в хорошем качестве

How Bizcuits Scaled Customer Support With Text

Try Text for free 👉 https://bit.ly/3YRQKlr 📹 Subscribe ➡ https://bit.ly/TextHQ_Subscribe Discover how Bizcuits, a fintech innovator offering Broker-as-a-Service, transformed its customer support operations — scaling to over 15,000 chats per month with a CSAT jump from 50% to 80%. CEO Tristan shares the journey from tech breakdowns and delayed responses to a seamless support system powered by Text’s LiveChat platform. Learn how switching platforms helped: ✅ Slash first response times to 15 seconds ✅ Boost CSAT scores by 30% ✅ Enable AI-powered query handling ✅ Gain critical insights from support data ✅ Navigate real outages — without losing trust If you're scaling a high-volume support team or working in fintech, this is a must-watch case study. 00:00 - Who is Bizcuits? 00:29 - Support Challenges 01:07 - How Text Helps Bizcuits 01:31 - Managing Downtime & Cloudflare Outage 02:03 - Most Valued Text Features 02:34 - Upgrade Showed in Metrics 03:17 - Support as a Growth Centre in Bizcuits — 📹 Subscribe ➡️ https://bit.ly/TextHQ_Subscribe --- Join us! 👍 Facebook ➡️   / texthq   📸 Instagram ➡️   / text_hq   🐦 X ➡️ https://x.com/text_hq 👔 Linkedin ➡️   / text   📹 YouTube ➡️    / @text_hq   🤖 GitHub ➡️ https://github.com/livechat — 🚀 Meet Text App — the next generation of customer service Our mission is simple: help people and businesses communicate better. Because great service isn’t just support — it’s the engine that drives growth. For 20 years, we’ve built tools like LiveChat, ChatBot, and HelpDesk to make that possible. Now, everything we’ve learned comes together in one powerful platform: Text App. With Text App, your team can: ✅ Chat with customers in real time ✅ Automate conversations with AI agents ✅ Resolve issues with smarter ticketing ✅ Keep all customer data in one unified profile ✅ Run campaigns that engage at the right moment ✅ Track performance with live reports and insights Whether you’re a fast-growing startup or an established brand, Text App helps you connect with customers, build loyalty, and grow stronger. From AI-powered support to seamless integrations with Shopify, Messenger, WhatsApp, and more — it’s built to put service on offense. 👉 Start your free trial today at https://text.com/app and join over 34,000 companies already growing with Text. MB01UHZJLQY0AOO