STEP by STEP - ITIL4 Service value stream mapping - A new service walk through of how it happened ! скачать в хорошем качестве

STEP by STEP - ITIL4 Service value stream mapping - A new service walk through of how it happened !

First hand experience of how I dealt with a value stream mapping activity where I was the Service delivery manager at a very large international organisation and the demand / opportunity presented was for a new IT service. While the role was a SDM, read BRM ..... Follow as I explain the activities and how these mapped to the ITIL4 service value chain and the various ITIL 4 practices which formed part of this work. If its an ITIL 4 value stream 101 or your simple want to see a value stream in action first hand, this video will help. I am glad to report that this IT service did indeed deliver service value. I show how I went through the journey from the initial demand / opportunity, right through to value delivery to the stakeholder ....so if you have seen the diagrams / read the book / got the T shirt etc...there is nothing like seeing it play out in practice. I hope this video will give a little more insight into how a real world example could play out for you and this value stream mapping tutorial. PLEASE SUBSCRIBE !