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The inimitable Gary Vaynerchuk (AKA “GaryVee”) joined us as a special guest at Pioneer 2025. GaryVee is a serial entrepreneur, investor, and executive with a proven track record of identifying culture-defining trends. His session focused on the future of AI and its relationship to creativity, business, media, and more. As one of the leading global minds on future, cultural, and internet trends, Gary brought his trademark insight and energy to the Pioneer stage. Vaynerchuk serves as the Chairman of VaynerX and the CEO of VaynerMedia. He is celebrated for his foresight in recognizing early trends and patterns that shape markets and consumer behavior. His expertise spans emerging artists, esports, NFT investing, and digital communications – consistently maintaining brand relevance. #GaryVee #AICustomerService #IntercomPioneer 00:00 – Introduction & opening reflections 03:00 – The early internet & lessons for today’s AI moment 06:30 – Why customer service leaders are in the right place at the right time 10:30 – AI, opportunity, and the future of work 15:30 – Adapting to change & becoming a practitioner of AI 19:30 – The human edge: empathy, connection & authenticity 25:30 – Building careers in the AI era 31:00 – Audience Q&A & closing insights Learn more about Pioneer: pioneer.fin.ai Explore Fin: https://www.fin.ai Read customer success stories: https://www.intercom.com/customers Product FAQs: https://www.intercom.com/help Connect with us: 🔗 LinkedIn: / fin / intercom 🌐 Website: https://www.fin.ai 📺 More videos: / @finaiagent / @intercominc Fin is the most advanced AI agent for customer service, built by Intercom. This channel shares product walkthroughs, customer stories, and the latest in AI customer service and experience. Whether you're scaling your CS team or building a world-class experience, you’re in the right place.