AWS re:Invent 2022 - WaFd bank delivers enhanced self-service with AWS conversational AI (AIM332) скачать в хорошем качестве

AWS re:Invent 2022 - WaFd bank delivers enhanced self-service with AWS conversational AI (AIM332)

Join this session to learn how Washington Federal (WaFd) bank used AWS conversational AI solutions and Talkdesk to reduce their customer wait time in the interactive voice response system from 4.5 minutes to 28 seconds. See a live demo to understand how WaFd’s chatbot goes beyond canned responses and allows customers to perform multiple online banking tasks, such as checking account balances, scheduling transfers, and more. Learn how, powered by Amazon Lex, WaFd’s chatbot can interact and respond to customer queries in both voice and text. If a customer’s query is unresolved, the AI-powered system connects customers to the agent best equipped to resolve the issue quickly. Learn more about AWS re:Invent at https://go.aws/3ikK4dD. Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #reInvent2022 #AWSreInvent2022 #AWSEvents