Scaling customer service operations and resolving cases faster with DeepL Agent скачать в хорошем качестве

Scaling customer service operations and resolving cases faster with DeepL Agent

Customer service teams need DeepL Agent. Here’s why: Your customer service reps know that a single request can easily take 15 minutes to resolve, once they’ve finished jumping between emails, chats, phone calls and multiple internal systems. Every minute means more pressure: more tickets piling up and more customers getting frustrated. DeepL Agent is here to change all that. It takes care of navigating between systems and seeking out information. It handles all of the routine tasks that soak up time. It frees your reps from the daily grind, while keeping them in control. That’s less time spent tracking things down, and more time on the conversations that build loyalty and deep customer relationships. Give your reps the headspace to deliver better customer service with DeepL Agent: www.deepl.com/products/ai-agent/customer-service #DeepLAgent #CustomerServiceAutomation #AgenticUseCases Here's what we demonstrate in the video: To process a single refund, cancellation or exchange, customer service teams have to jump between multiple systems like billing, account management, customer service, and more. We show you how DeepL Agent changes that. You'll see how when a request comes in, the agent automatically navigates between Zendesk, our internal proprietary system, Phoenix and Chargebee, to handle subscriptions, billing, and issue the right refund. It reads the ticket, checks the customer's subscription, validates it against the refund policy and manages the entire process end to end. In the workflow section where you can see the subscription cancellation flow, you create a new task for the Zendesk ticket and the agent immediately gets to work. The agent opens a browser, names the task, and pulls in all the workflow documents it needs. Then it goes straight to the Zendesk ticket. The agent waits for the page to load, then reads the ticket and pulls out what matters. The agent navigates to DeepL's custom internal account management system, which doesn't have an API. It enters the customer email address and waits for the results to load. The agent identifies the subscription and opens it to access the full details. This seamless navigation between systems happens automatically without any human intervention. The system redirects to Chargebee where the agent handles authentication automatically. It clicks sign in and waits for the login to complete. Once authenticated, the agent extracts key subscription dates from the timeline section, including the creation date of January 6th, 2026, and the next billing date. This information determines refund eligibility. DeepL Agent automatically configures each field according to the cancellation policy, it selects cancel immediately since the customer requested it and qualifies for a full refund. Next, the agent selects contract withdrawal as the cancellation reason, the correct choice for immediate cancellation with full refund. At this point, we’ve configured the system to pause for human approval so we can review the comprehensive cancellation summary. The agent has prepared the summary, displays all the key details, customer name, email address, subscription type, and the subscription ID. Most importantly, it clearly states the refund eligibility. The user selects approve, proceed with cancellation, and clicks submit to authorize the agent to continue with approval. The agent immediately clicks the schedule cancellation button in Chargebee. It waits for the dialogue to close and the page to refresh. The agent now performs an automatic verification. It confirms that the cancellation banner has appeared at the top of the charge B page verifies the subscription status has changed to canceled with the reason contract withdrawal and checks the timeline. The agent navigates back to Zendesk to draft the cancellation confirmation. It selects template one designed specifically for immediate cancellation. With full refund. The agent clicks in the reply field and pastes the prepared response. It then takes a screenshot so the user can verify the text is correct before submission. The agent then clicks submit in Zendesk to send the cancellation confirmation to the customer. The workflow now displays a comprehensive completion summary. Scrolling through, we can see all the actions that were taken. The final status reads, the cancellation workflow has been completed successfully in accordance with the cancellation policy. This demonstrates how the agent autonomously handles the entire cancellation process from ticket analysis to final customer communication while maintaining human oversight at key junctures. That's 30 plus automated actions across three integrated systems all performed successfully with the necessary human approvals.