Helping Merton Residents Tackle Fuel Poverty | Thinking Works and Merton Council скачать в хорошем качестве

Helping Merton Residents Tackle Fuel Poverty | Thinking Works and Merton Council

Thinking Works is a community energy support service commissioned by Merton Council to help residents understand and manage their energy use to improve the comfort of their homes. In this video, Giles from Thinking Works explains how the local team supports households facing fuel poverty and high heating costs. Through independent advice and practical support, they help residents better understand their energy use and access solutions that could make homes warmer and more efficient. Many homes across the borough are older properties that can be harder to heat, which can lead to high energy bills and difficult choices for households. Giles shares an example of a family in Mitcham who had switched to fan heaters because their heating bills had become too expensive. With support from Thinking Works, they were able to install a smart meter and better manage their energy use. The service provides independent advice and has achieved a 98% customer satisfaction rating, reflecting the positive impact it has had for residents across Merton. This partnership between Merton Council and Thinking Works helps ensure that local households can access trusted guidance, practical solutions, and support when energy costs become difficult to manage. ▶ Learn more about support available for Merton residents ▶ Discover how independent energy advice can help households stay warm and manage costs