How to Create an Online Help Center скачать в хорошем качестве

How to Create an Online Help Center

More and more customers today prefer self-service support. It’s fast, convenient, and most importantly available 24x7. Creating a help center (https://www.proprofs.com/knowledgebas...) can help you provide what customers need - a seamless self-service experience. An online help center is a one stop point where customers can find what they need and solve problems within minutes. Creating a self-service help center is super easy. Just a few simple steps and you are good. Start by picking the right template. Templates offer a ready-made structure that you can customize to your heart’s content. Take the template, add your brand name and logo, and start creating content. You can either write everything from the ground-up or import existing files if you have any. Since creating help center articles is a tedious task, a single person can’t take full charge of the work. A better way would be to bring employees from different teams under a single roof, assign them specific roles and responsibilities and let them work together to produce the best content. While creating help articles, remember that it’s crucial to review them. That’s where a workflow rules and approval system helps. Depending on the stage of an article, writers can give it a status such as - In progress, ready for review, draft, etc. This helps maintain transparency and manage the review process before publishing an article. Last, keep improving the quality of your articles. Reports help you measure how each article is performing, so you can take necessary steps to improve them. All of this can be achieved with ProProfs Knowledge Base software. It is a simple yet powerful tool with state-of-the-art features that help you build a stunning online help center for your customers. 0:00 - Introduction 0:30 - What is an Online Help Center 0:57 - Pick & Edit Templates 1:20 - Create Help Content 2:00 - Enable Collaboration 2:30 - Set up Review Workflow 3:12 - Track Performance #helpcenter #createhelpcenter #onlinehelpcenter #buildhelpcenter #helpcentersoftware Sign up free and get started. https://www.proprofs.com/knowledgebas... Take a Tour: https://www.proprofs.com/knowledgebas... Be sure to subscribe for more information. https://www.youtube.com/user/proprofs... STAY TUNED: Facebook ►   / proprofs   Twitter ►   / proprofs   LinkedIn ►   / proprofs