TECH on Deck: Why Voice AI is Ready to Transform CX & How to Build It Right скачать в хорошем качестве

TECH on Deck: Why Voice AI is Ready to Transform CX & How to Build It Right

Voice AI has promised transformation for years. So why are customers still stuck in 1990s IVR systems? For the past decade, Voice AI has often been clumsy, inaccurate, and risky to deploy at scale. In this Tech on Deck conversation, Inbenta's CTO, Merlin Bise, joins TSIA analyst, George Humphrey, to break down what it actually takes to build an expressive, emotionally rich, and secure Voice AI stack, one that delivers fast, natural conversations without hallucinations or compliance risks. You’ll learn: 🔹 How sub-second latency, orchestration layers, and verified knowledge systems create fluid, human-like interactions. 🔹 Why pairing Voice AI with a modern enterprise AI platform grounded in verified knowledge is essential for accuracy, audibility, and compliance. 🔹 How to transition from legacy call flows to flexible, scalable Voice AI without disrupting your existing support operations. Beyond call deflection, we explore how Voice AI is becoming a foundational layer for technology services, powering AI support agents, customer success automation, embedded voice instructors, and more. 👉 Book a demo to try Inbenta Voice AI for yourself at https://www.inbenta.com/schedule-a-demo