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Clients are desperately looking for competent digital agencies who can lead them through a successful project... whether website design, facebook ads or content marketing. Doesn't matter. A phrase I've heard from lots of people when talking about agencies and freelancers is "Why can't they just do the job? Why do I have to tell them what to do all the time?" If you don't want to be treated like a vendor, or worse, a bad employee, then you must lead your clients with these three client leadership keys: Communications, Process, The Next Project You these client relationship management strategies to make sure your clients are happy and feel they have pick the right expert to solve their digital marketing problems. They will feel they got a great return on investment from working with you and be ready to do another project and refer others to you. 0:00 Intro 0:34 Client Communications 3:13 Process 6:07 The Next Project 8:13 Tim Conley trying to dance. 🤣