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Try LiveChat for free 👉 https://bit.ly/3Pi7kqs Learn more 👉 https://bit.ly/3OYeqzn 📹 Subscribe ➡ https://bit.ly/LiveChat-Subscribe If you are serving customers, you must know that problems will arise. I’ll tell you one important thing, though: it’s not the problems that cause customers to leave, it’s the way you solve them. This is where LiveChat comes in. According to research, live chat on your site can help you solve up to 73% of problems during first contact. Now, businesses often look at LiveChat as a customer service or lead-generating machine and often overlook that it is THE TOOL you want to have when gathering real-time feedback. With LiveChat, you can gather valuable insights about your customers' needs, preferences, and pain points. It can boost your customer loyalty, generate positive word-of-mouth referrals, and more. And with all of that valuable feedback you'll receive, you can analyze it thoroughly and know what you're missing out on. How LiveChat can help you collect real-time feedback? 👉 Engaging customers and collecting feedback while chatting 👉 Instant ratings 👉 Post-chat surveys 👉 Chat transcripts By actively monitoring LiveChat conversations, you can identify areas where your support or service can be improved. This allows you to make immediate adjustments, train your team, or update processes to enhance the overall customer experience. Everyone wants to provide the best products and services they can to their customers, it all depends on how hard you're willing to work and learn from it. By utilizing LiveChat for real-time feedback, you're already miles ahead of everyone else, and you can obtain real-time insights, understand your customers' needs, and make informed decisions on improving your customer service. So keep up the good work! 00:00 Introduction 00:50 What is real-time feedback? The importance of real-time feedback 01:47 How LiveChat can help you collect real-time feedback 05:37 Continuous improvement #livechat #feedback #userfeedback — 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe --- Join us! 👍 Facebook ➡️ / livechat 📸 Instagram ➡️ / livechat 🐦 Twitter ➡️ / livechat 👔 Linkedin ➡️ / livechat 📹 YouTube ➡️ / livechat 🤖 GitHub ➡️ https://github.com/livechat — Hi, great to see you here! :) We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family: ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly. However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers. Want to learn more? Go to www.livechat.com and join more than 37,000 companies that use LiveChat. PS. We know that’s a lot. We’re pretty proud of that.