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Optimising workforce planning using Orchestration Agent

Workforce planning is often slowed down by outdated reports and recurring meetings. At Versent, we’ve taken a different approach. PixieOps, our internal planning agent, uses AWS Bedrock Agents to connect directly to live data sources, giving growth teams instant answers to complex staffing questions.Instead of waiting for a weekly sync or manually generating a utilisation report, staff can now ask PixieOps questions like, “Who’s available for a three-month AWS Bedrock engagement starting in November?” and get accurate, up-to-date responses in seconds. This shift has freed up our workforce planners to focus on strategic challenges, not administrative overhead.In this session, we’ll walk through how PixieOps was built, how it integrates with existing systems, and what it means for scaling workforce operations in real time.