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How Technology Is Changing Franchise Operations

Technology is fundamentally reshaping the franchise industry, and Carey Gille has been at the forefront of this evolution. In this episode, she explains how digital tools, data systems, automation, and modern franchise platforms are redefining operations, enhancing unit-level performance, and giving franchisors greater visibility into their networks. Carey also shares her journey as a tech entrepreneur, the challenges she faced disrupting a traditional industry, and the opportunities she discovered while working closely with franchise operators. The conversation highlights how franchisees’ expectations have shifted, why technology adoption is now a competitive necessity, and how franchisors can avoid costly implementation mistakes. Carey’s insights offer a clear roadmap for leaders who want to modernize their systems and position their organizations for long-term success. #franchising #technology #businessgrowth