Glenn Finch, IBM | AI-Powered Business Operations: Strategies for End-to-End Transformation скачать в хорошем качестве

Glenn Finch, IBM | AI-Powered Business Operations: Strategies for End-to-End Transformation

Glenn Finch, global managing partner of cognitive and analytics at IBM, engages in a conversation with theCUBE’s Dave Vellante during the “AI-Powered Business Operations: Strategies for End-to-End Transformation” event. They discuss AI-powered transformations in customer service operations. Finch shares their extensive expertise on the revolutionary impact of generative AI in business operations. The conversation navigates key topics such as the evolution from natural language processing to advanced AI capabilities, the role of agents in business processes and the significance of data virtualization. One of the critical takeaways from the discussion is the enhancement of customer interactions through AI, with automated processes significantly reducing response times and improving customer satisfaction, as noted by Finch. Additionally, the conversation explores IBM’s strategic use of generative AI to reshape user experiences and streamline operations, underscoring the transformative potential of technology. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:06 - Exploring the Evolution and Impact of AI: From Introduction to Revolutionary Techniques 03:09 - Collaborative Intelligence: Harmonizing Data and Human-AI Synergy 08:43 - Enhancing BPO with AI 10:47 - Generative User Experience 14:44 - Enhancing Customer Service: The Business Case for AI and Future Perspectives #IBMAIOps #theCUBE #IBM #theCUBEreserach #AI #automation