Скачать с ютуб Increase Net Retention with Customer Journey Mapping в хорошем качестве

Increase Net Retention with Customer Journey Mapping

Nicola Dickinson, with her deep experience in customer success and journey optimization, shares insights on how B2B technology companies can refine their approach to customer engagement, ensuring long-term loyalty and revenue growth. She discusses: • The critical role of customer journey mapping in driving retention and expansion • Common pitfalls SaaS companies face in post-sale engagement • How to uncover inefficiencies and create a seamless experience for customers • The importance of an outside perspective in optimizing customer success If you're looking for actionable strategies to reduce churn, increase expansion revenue, and improve customer lifetime value, check out this on demand webinar.