The Flavour of Shelle Rose Charvet Expert on Influencing and Persuasion скачать в хорошем качестве

The Flavour of Shelle Rose Charvet Expert on Influencing and Persuasion

Uploaded by wordsthatchangeminds on Oct 25, 2011 http://www.shellerosecharvet.com "Einstein meets Lucille Ball" Shelle is an entertaining mix of wacky humor and sharp insight. She reveals the hidden motivators that drive human behavior. Shelle addresses audiences who need to be persuasive to succeed. Shelle is known for her international bestseller, Words That Change Minds, and her book on understanding and positively influencing customer behavior; The Customer is Bothering Me. In 2011 she was featured in a nationally-televised documentary, Customer (Dis)Service. Shelle was the 2009 President of the Canadian Association of Professional Speakers and has earned the coveted Certified Speaking Professional designation from the International Federation of Professional Speakers. She is a Certified Trainer of Neuro-linguistic Programming (NLP) and was the Founding President of the Canadian Association of NLP.