Itoday Apero with Gael Mercier скачать в хорошем качестве

Itoday Apero with Gael Mercier

Gaël is in charge of corporate Innovation at STIB, the Public Transport company of Brussels Region. In early 2021, he proudly launched STIB’s Innovation Lab (InnovAtelier) with a team of passionate colleagues from across the company. They use design sprints (up to 10 per year) to help colleagues and partners bring their ideas to life, and solve their biggest challenges in an innovative and customer-centric fashion. Thanks to a structured, bottom-up approach at STIB in Brussels, Gaël Mercier and his team may have cracked the code of a pragmatic and efficient innovation process. They were able to create an emulation in a 10’000-people public service company, by organizing a design sprint per month on customer-centric topics.