Introduction to Front Office Operations скачать в хорошем качестве

Introduction to Front Office Operations

In this course, you will learn: The importance of effective front office operations, the organisation structure of front office operations, the roles and responsibilities of front-of-house departments and staff, an overview of the guest cycle: pre-arrival, arrival, occupancy and departure, the roles of property or hotel management systems, how front-of-house departments liaise and communicate with other departments in the hotel, how hotels and other accommodation providers differ, such a way as to require different procedures and systems. For more lessons like this, please visit www.liscademy.com