Remote Management and Kiosk Tech w/ Go Store It скачать в хорошем качестве

Remote Management and Kiosk Tech w/ Go Store It

Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business. In episode 22 of the Self Storage Lab, the team sheds light on how self-storage operators are adapting to the latest in tech. From the latest in kiosk technology to advanced unattended systems, they dive into insights on how operators can make their implementation in manned and unmanned setups work. Getting nerdy with us today is Beau Agnello, Chief Operating Officer at Go Store It. Beau brings a rich background from his roles at National Storage and Extra Space Storage, where he contributed to product innovation and managed a significant portfolio. Beau emphasizes the importance of enhancing customer experience through technology and shares the data-driven approach Go Store It employs to remain competitive. The conversation also explores the evolution of staff roles, remote management strategies, and lessons learned in integrating new technologies for a consistently excellent customer journey. Mentioned in this episode 00:23 - Meet Beau Agnello 01:10 - Exploring Remote Management Technology 02:28 - The Evolution of Self-Service Kiosks 04:40 - Customer Journey: Attended vs. Unattended 05:09 - Reframing the Purpose of Kiosks 06:46 - Enhancing Customer Experience with Technology 12:59 - Virtual Management and Security 19:21 - Specializing Roles for Efficiency 22:06 - Data-Driven Insights and Customer Behavior 32:44 - Impact on Business Metrics and Valuation 36:36 - Balancing Cost and Customer Experience 38:25 - Implementing Kiosk Technology: Lessons Learned 39:57 - Understanding Customer Behavior 43:31 - Key Features for Kiosk Solutions 45:19 - Educating Your Team and Customers 49:35 - Exploring Other Technologies 51:28 - Innovations in Other Industries 59:05 - Final Thoughts and Future Directions