What is Digital Experience Monitoring DEM скачать в хорошем качестве

What is Digital Experience Monitoring DEM

Digital experience monitoring directly improves the business efficiency and productivity of organizations embracing digital transformation, SaaS, cloud infrastructure, internet, and hybrid networks. As a result, DEM has become the fastest growing segment in IT observability, with enterprises expected to double their investment in the technology over the next three years*. Despite this rapid growth, digital experience monitoring is still a relatively new technology. Take 15 minutes to learn about DEM during this live stream event. We’ll explain the key capabilities of digital experience monitoring, and how it complements existing observability tools like APM, NPM, endpoint and real user monitoring solutions. An in-depth discussion of DEM use cases will be illustrated by live demonstrations of how it can reduce troubleshooting time from weeks to minutes for applications including: • Salesforce • Microsoft teams • SAP • ServiceNow • Azure, GCP and AWS-hosted applications Gartner, DEM Market Guide 2022 Webinar Transcript Scott Sumner: Thank you for joining us. I'm Scott Sumner, the CMO at Kadiska, here with Boris Rogier, our Chief Operating Officer, and today we want to take you through a really exciting topic for a lot of us who are into it observability. It's what is digital experience monitoring and. It's a new domain for a lot of people and it's really a reinvention of how we see the user experience and all the components and the infrastructure underneath it that affect it. So we'll be taking you through this day and giving you an overview of that as well as a live demonstration of what digital experience monitoring looks like. Inaction. One thing we've learned when we see Gartner and other analysts, and then our customer is talking about digital experience monitoring. It's a whole new way of looking at things because of the way that the IT infrastructure and the cloud has changed in the way we work today. The way people access applications, the way they're hosted. With the advent of applications, and they're now dominance in terms of being 80% of what businesses use to get their jobs done each day. Migration to the cloud platform as a service. Work from home now becoming very popular and hybrid working. So keeping track of that user experience as they move back and forth from the office to remote sites. The reliance on things like SD WAN and direct internet access and zero trust networks all are complicating what would normally be addressed by traditional observability tools. So digital experience monitoring is designed to address that space to proactively allow IT teams to optimize the digital experience. Resolve issues very quickly when they come up and help them manage the third party vendors that they're really dependent on right now in terms of delivering business applications and productivity. So when you take a look at the, really, the objectives for digital experience monitoring as a space is to break down the silos between different groups within it, but also within the SaaS application vendors and the companies that are using them, as well as the connectivity and service providers that are involved in the end to end application chain and to be able to get those tickets that are staying open for months and really break them down from weeks of analysis and guesswork and troubleshooting into hours. So you can resolve things very efficiently with your resources. So the way that is defined today in terms of digital experience, observability is really a key component in an overall spectrum. Monitoring continuum for it. That starts with understanding how users are experiencing systems and all the underlying points underneath it. That's integrated with the Unified Endpoint Management. So taking care of devices, the digital workspace, and understanding if the machine or is any actually related to any of the problems that people are experiencing, as well as managing those devices and making sure they're up to date and running properly. Digital employee experience, which is. The very similar to digital experience monitoring in terms of both the acronym but also the meaning. But the digital employee experience goes beyond the technology spectrum and really starts to look at, engagement rates. Are employees satisfied with their job, with the overall company experience that is fueled by the digital experience that they're getting from using those applications, but also collaboration at much more than just that. So this is really pure productivity monitoring and making sure that employees are satisfied in their work. And that relates very carefully and very closely to human capital management. So understanding sentiment behavior, the employees, and making sure that the infrastructure around it is all supporting that initiative. ...