Power BI Service Desk Dashboard - Ticket Insights Made Easy скачать в хорошем качестве

Power BI Service Desk Dashboard - Ticket Insights Made Easy

An interactive Service Desk dashboard built in Power BI – designed to give support teams clear, actionable insights into their ticket activity! Key Features of This Dashboard: 1. Track ticket volumes by priority: Quickly view monthly ticket counts by priority (High, Medium, Low) and compare with the previous month. 2. Spot trends at a glance: Visualise 12 months of ticket activity to understand historical patterns and performance changes. 3. Understand team workloads: See how different support teams are handling tickets, broken down by status (Open, In Progress, Resolved, Closed). 4. Identify time-based patterns: Analyse ticket load by time of day and day of week to uncover operational insights. 5. Monitor SLA compliance: Evaluate how well your team is meeting SLA targets using intuitive, easy-to-read donut charts. 6. Drill into ticket-level detail: Explore individual tickets in the detailed log. Resources: Download BI Dashboard Template and Excel Data Files https://drive.google.com/drive/folder... Microsoft Power BI Desktop Download Link https://powerbi.microsoft.com/en-us/d... Timestamp: 00:00 Dashboard Overview 02:47 Step 1: Download Template 03:06 Step 2: Replace the Data 03:47 Step 3: Load Your Data 04:10 Link to Time-Lapse Guide    / @katedashboards   Thanks for watching! #powerbi #dashboard #template #kpi #exceltopowerbi #servicedeskdashboard #datavisualisation #businessintelligence #businessreview #freedownload #ticketsupport #sla #helpdesk #variancereview #piechart #heatmap