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Are you unsure how to show empathy in your OET Speaking test? You’re not alone. Many doctors, nurses, and healthcare professionals lose marks because they sound nervous or robotic instead of calm, caring, and professional. In this episode of the Swoosh English OET Podcast, UK OET teachers Scott and Una explain how to demonstrate empathy in the OET Speaking role play using natural English phrases, body language, and tone that match real-life clinical interactions. You’ll learn how to balance language skills (grammar, pronunciation, fluency) with communication criteria (relationship building, information gathering, and empathy) and how to turn examiner cues into confident, compassionate responses that earn higher marks in your OET Speaking exam. In this lesson, you’ll learn how to: ✅ What empathy means in the OET Speaking test ✅ How empathy affects your Clinical Communication Criteria score ✅ How to open your role play warmly and make patients feel at ease ✅ Sample phrases and templates to show empathy naturally ✅ The difference between direct and indirect empathy ✅ Why intonation and body language matter for empathy ✅ Practical examples and role play language you can use immediately By the end, you’ll know how to sound confident, kind, and fluent — exactly what OET examiners look for. Want more support with your OET preparation? Join our FREE OET Fast Pass Masterclass to: Apply proven strategies for OET Listening, OET Reading, OET Writing, and OET Speaking Learn the key do’s and don’ts for faster improvement Build the right exam-day mindset See where you are on your OET journey Avoid the cost of repeated exam attempts 👉 Save your free place: https://swooshenglish.com/oet-fast-pa... Or, book a personalised 1-to-1 OET Exam Success Call to: Receive a tailored study plan Pinpoint your weak spots Discover how to reach a Grade B or A faster 👉 Book your free call: https://swooshenglish.com/exam-succes... At Swoosh English, we’ve helped over 30,000 doctors, nurses, and healthcare professionals pass their OET exam with: Live OET online classes and realistic mock exams Writing corrections with 24-hour feedback Full video courses for all four sub-tests Step-by-step guidance from expert OET teachers 👇 Comment your number one OET Speaking challenge and we’ll answer it 👍 Like this video if it helped 🔔 Subscribe for weekly OET tips, strategies, and practice Timestamps 0:00 Welcome – Meet Scott and Una 0:25 How to show empathy in the OET Speaking test 2:46 What is empathy? Definition and examples 3:57 OET Speaking overview and scoring criteria 5:00 Why empathy matters in Clinical Communication Criteria 6:45 Role play format – time limits, structure, and what examiners assess 7:50 How empathy links to relationship building 9:49 How to show empathy in your role play 10:30 Empathy in tone, phrasing, and body language 11:15 Useful opening phrases to make patients feel at ease 13:05 Backchanneling – show you are listening (“I see,” “right,” “of course”) 17:30 Direct vs indirect empathy examples 20:32 Using intonation to express empathy 24:06 Recap – empathy checklist for OET Speaking success 25:10 Next steps – how to practise and get feedback