The Future of Customer Success: Becoming a Revenue-Driven CSM скачать в хорошем качестве

The Future of Customer Success: Becoming a Revenue-Driven CSM

The Revenue-Driven CSM | Episode 1: From Relationship Manager to Revenue Partner Customer Success has changed. CSMs are no longer judged by how helpful they are — they’re judged by how much revenue impact they create. In Episode 1 of The Revenue-Driven CSM series, we start with the most important shift of all: 👉 moving from Relationship Manager to Revenue Partner. In this episode, you’ll learn: • Why “great relationships” alone don’t prevent churn • The 3 revenue levers every CSM actually owns • How top CSMs think about retention, expansion, and advocacy • How to start speaking the language of revenue with execs This is the foundation for everything that follows in the series — discovery, QBRs, renewals, expansion, and executive alignment. ⸻ 🚀 About the Series The Revenue-Driven CSM is a 10-part series designed to help Customer Success Managers: • Drive Net Revenue Retention • Become true growth partners to their customers • Elevate their role inside the business ⸻ 👋 I’m Mark Stagi, VP of Customer Success & Services at pclub.io and creator of The Profit Loop newsletter. I help CS teams move from retention-focused to revenue-driven. 📩 Subscribe for weekly episodes 💬 Follow me on LinkedIn:   / markstagi   📰 Read The Profit Loop Free Newsletter: http://joinprofitloop.com/