Webinar: Managing Difficult Family Interactions in LTC: Practical Strategies to Reduce Risk скачать в хорошем качестве

Webinar: Managing Difficult Family Interactions in LTC: Practical Strategies to Reduce Risk

🔰 CareAgents Webinar Invite: Managing Difficult Family Interactions in LTC This 1-hour webinar is built for senior living executives, clinical leaders, risk managers, and insurance partners who want practical strategies, not theory. As part of our 2026 Webinar Series for Long-Term Care Providers: Managing Risk Where It Starts — Toni Malicdem, LNHA, LCSW, CDP, Chief Risk Officer at CareAgents, will lead a practical, CE-approved session on how to: ✔ Spot early warning signs before family concerns escalate into complaints or claims ✔ De-escalate emotionally charged conversations with confidence and empathy ✔ Set healthy boundaries that protect staff while keeping care resident-centered ✔ Improve documentation and follow-up to reduce liability exposure ✔ Build proactive communication practices that reduce risk across your organization