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In this episode of Muhami Matters, we address the fundamental question: what is innovation? We aim to clarify the innovation definition, especially regarding innovation in business, by distinguishing it from mere creativity. This discussion highlights the crucial difference between creativity and innovation, emphasising that true innovation involves the practical application of ideas for value delivery. Innovation is talked about constantly in professional services — but rarely defined. In this episode of Muhami Matters, host Chris Adams @cjaconsult ) is joined by Zena Cox, Operations Director at @ideasUK to explore what innovation really looks like in regulated and high-trust environments. This conversation covers why innovation is about implementation (not just ideas), how leaders can balance innovation with risk and compliance, and how organisations can build practical, human-centred innovation capability without hype. Key topics include: – Innovation vs creativity – Continuous improvement in professional services – Innovation in regulated industries – The importance of defining the end goal – Managing risk, failure, and compliance – A practical 90-day approach to getting started Guest: Zena Cox – Operations Director, IdeasUK LinkedIn: / zena-cox-443363a Website: https://www.ideasuk.com/ Host: Chris Adams / chrisadamsdxb For more episodes, visit: https://muhami.ae/muhami-matters/ #MuhamiMatters #Innovation #businessstrategy