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Change vs. Transformation

Research shows that failed organizational change can be more detrimental to an organization than not changing at all. It can also be very confusing to employees. Dr. Jill Guindon-Nasir, Senior Corporate Director of Global Learning Solutions and Organizational Development at the Ritz Carlton Leadership Center, has more than 15 years’ experience in helping organizations prepare for and implement successful organizational change. She focuses on helping leaders define the goals of change, and then developing and disseminating clear and consistent communication to all employees, stakeholders and leaders. Listen as Jill discusses how to avoid “change for the sake of changing” and the three phases of change and transformation from an employee engagement perspective.