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To know complaint filing procedure step by step click on below link • How to file a complaint in UP RERA (Policy... The UP-RERA Authority has been established a well defined online process for handling of the complaints, filed by an allottee, or by a promoter or by a real estate agent. Some of the important guidelines in this electronic management system of the complaints are required to be followed: The complainant visits the website of the UP RERA website and files the complaint using a link provided on a home page of the web portal. He requires paying the fee using an online payment gateway. He needs to file the online complaint form. It is necessary for him to submit all the payment details along with the documentary proof. He also needs to upload all mandatory documents in support of his complaint. This will help the Authority in expeditious and judicious disposal of the complaints. The system will allocate the complaint to the respective UP RERA benches based on a district in which the project is being located. Complaints pertaining to projects which are in NCR are assigned to Gautam Buddh Nagar Bench Authority. However, the complaints from districts other than the NCR must be assigned to the Lucknow Bench Authority. System-generated notices must be sent to both the complainant and the respondent via emails. The complaint, along with the attachments, will be made visible on the dashboard of the promoter. Adequate communication alerts must be sent to both the complainant and respondent via email and SMS. The respondent will then be required to file his reply-written statement on the date of the first appearance. The advantage of an online system is that the matter is even decided on the first date of hearing. At any point the complainant can check the complaint status online by entering his/her complaint number on the Status link provided on the website of UP RERA. On the date of hearing, the system-generated Cause List gets printed and displayed on the notice boards for both the parties. They can check their allocated bench and also the sequence of hearing. During the hearing, both parties have to present their case and arguments, and it is duly heard by the Chairperson or the Memberr. Proceedings of the day are posted on the complaint page of the portal as far as possible by the next working day. The parties will get an alert message via email and SMS. The matter is generally decided in three to four hearings. The final order will be uploaded on the portal on the date of signatures by the bench, which is instantly emailed by the system to the parties and is visible on the promoter’s dashboard also. The parties are sent alerts via email and SMS when the final order has been passed and uploaded. UP RERA web portal provides for an online provision for updating the proceedings of the hearing, allocation of next hearing date, uploading of interim and final orders. ………….. **DISCLAIMER** THE VIDEO IS NEITHER AN ADVERTISEMENT NOR A LEGAL ADVICE, IT IS ONLY FOR INFORMATION & AWARENESS PURPOSES. All due care has been taken by the presenter to stay accurate however, interpretation of the law is based on specific facts and circumstances as such given information may not be fit for all as such always seek independent legal advice. IN CASE OF ANY OBJECTION, DISCREPANCY, MISINFORMATION, OR CLARIFICATION IN/ ABOUT THE INFORMATION IN THE VIDEO ONE MAY CONTACT MR. PRASHANT OVER WHATSAPP ONLY AT +91 9910757999. …………..