BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More скачать в хорошем качестве

BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More

Charlie sits down with five leading CX analysts – Liz Miller (Constellation Research), Rebecca Wetteman (Valo), Shelly Kramer (SiliconANGLE & theCUBE), Michael Fauscette (Arion Research), and Simon Harrison (Actionary) – to break down the biggest customer experience announcements from Enterprise Connect and beyond. The panel explores how Five9, NICE, Talkdesk, and others are shaping the future of the contact center with generative AI, low-code/no-code studios, and agent assist innovations. They also debate Salesforce’s growing role in CCaaS, the importance of AI guardrails and strategy, and Adobe Summit’s impact on CX with Firefly and AI assistants. Key topics include: Generative AI announcements from Five9, NICE Enlighten, Talkdesk, and Cisco Salesforce’s move deeper into contact center solutions The need for AI strategy, guardrails, and employee experience focus Adobe Summit takeaways: Firefly, AI Assistant, and brand consistency How CX platforms, ecosystems, and partnerships are reshaping the CCaaS market This roundtable doesn’t shy away from the tough questions—like AI silos, data quality challenges, and whether CCaaS as we know it is on its way out. 📌 Watch to hear sharp insights, a few laughs (AI drinking games, anyone?), and predictions on what’s next for CX. Links & Resources: Enterprise Connect 2025: https://enterpriseconnect.com/ Adobe Summit: https://summit.adobe.com/ CX Today: https://cxtoday.com/