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Bright Spots in Healthcare host Eric Glazer brings together health plan leaders to discuss what happens between clinical visits. The moments where behavior, adherence, and risk quietly develop. This episode focuses on how health plans are extending care beyond the clinic. Leaders are redesigning benefit strategies, supporting members in daily life, and shifting from episodic care models to continuous influence on health outcomes. The panel explores how digitally enabled self-management, real-time insights, and targeted human support are helping plans improve outcomes over time. The discussion also highlights the operational and cultural shifts required to support whole-person care outside traditional care settings. This conversation is designed for healthcare executives, clinical leaders, and innovators working to build sustainable care models that address what happens between visits. Panelists Timothy Law, DO, MBA Chief Medical Officer Highmark Inc. Deborah Hammond, MD Vice President, Medical Director Healthfirst Jamie Zajac Senior Director of Care Coordination Colorado Access Omar Manejwala, MD Chief Medical Officer DarioHealth What you will learn in this episode • How health plans are designing care models around daily life instead of visit schedules • Why claims and lab data miss key signals that influence member outcomes • What works when continuous engagement, behavioral support, and real-time data are combined • How home-based data, AI-driven personalization, and human coaching improve cardiometabolic, behavioral health, and musculoskeletal outcomes • How plans are embedding these capabilities into care management, quality improvement, and benefit design This episode provides a candid look at the structural, operational, and cultural shifts required to manage what happens between visits. For many organizations, this interval is where outcomes are ultimately won. Panelist bios https://www.brightspotsinhealthcare.c... Download the Episode Guide Get key insights and expert highlights from this discussion. https://docs.google.com/document/d/1h... Key Insights Summary Review moderator notes and guest takeaways captured during the conversation. https://www.brightspotsinhealthcare.c... Resource Designing Benefits for Care Without Proximity and Sustained Outcomes This report examines how health plans can redesign benefits to address a critical driver of outcomes. What happens between clinical visits. The report explores how continuous engagement, behavioral insight, and integrated human support help influence daily behavior and sustain results beyond treatment. Inside the report • How to shift benefit design from access rules to long-term behavior accountability • How daily behavioral and biometric data can complement claims and EHR signals • How operational personalization enables earlier intervention • How technology and human coaching work together to sustain outcomes • Why care without proximity is becoming essential as chronic disease and workforce constraints grow To request a copy contact show producer Vekonda Luangaphay Email: vluangaphay@brightspotsventures.com Episode Partner DarioHealth DarioHealth helps people manage chronic conditions and overall wellbeing through personalized digital health solutions designed to drive lasting behavior change. By combining behavioral science, real-time data, and adaptive engagement tools, Dario helps members stay engaged and improve clinical outcomes while supporting measurable value for health plans. Learn more https://dariohealth.com Schedule a Meeting with Omar Manejwala, MD To explore how Dario can support your organization in extending care beyond the clinic, contact show producer Vekonda Luangaphay Email: vluangaphay@brightspotsventures.com About Bright Spots Ventures Bright Spots Ventures is a healthcare strategy and engagement company focused on accelerating innovation across the healthcare ecosystem. Through podcasts, executive councils, private events, and strategic collaborations, Bright Spots Ventures brings together healthcare leaders to share proven ideas, highlight successful initiatives, and help organizations scale solutions that improve outcomes. Learn more https://www.brightspotsinhealthcare.com