What is a managed Center of Excellence? скачать в хорошем качестве

What is a managed Center of Excellence?

Ian Barkin, Chief Strategy Officer of Symphony Ventures explains what an RPA managed Center of Excellence is and how it can benefit enterprises. In the early years of RPA, a lot of enterprises made the strategic call that they want to create their own internal capability by creating a Center of Excellence. We’ve found a lot of enterprises try, but since it’s not something they’ve done before, they struggle to make their CoE successful for a number of reasons. The talent and experience in RPA is in high demand, so the retention rates for these internal centers of excellence has been poor. To address this for clients, Symphony sets up “a Managed Center of Excellence.” All the strengths of a dedicated team, but the added bonus that it’s our people - we recruit, train to our IP and battle tested methodology - dedicated to a client. It’s our responsibility to keep the team whole. Because of the way we recruit, train, and support - you can keep the momentum high. A Managed CoE gives you the talent, momentum, and the strength and potential of a Center of Excellence, but solves a lot of the problems that we’re seeing enterprises have today.