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Next Generation Zoom Virtual Agent Video

Introducing the Next Generation Zoom Virtual Agent Welcome to a first look at the all-new Zoom Virtual Agent, Zoom’s AI-first, agentic virtual agent designed to transform self-service. See how Zoom Virtual Agent: Anticipates and adapts: Powered by an agentic AI framework, it reasons, adapts, and takes action, resolving issues proactively, 24/7, across voice and chat. Handles complex inquiries: Autonomously resolves end-to-end use cases, from start to finish, with smart, contextual engagement. Launches quickly—with brand personality: Guided, LLM-first setup helps you configure tone, voice, and behavior to match your brand—no heavy coding required. Seamlessly scales: Delivers fast, personalized experiences across channels—web, mobile, social, voice—supporting multiple languages, with built-in CRM and knowledge base integrations. Boosts operational efficiency: Provides robust analytics, enabling insights on performance, containment rates, cost savings, and knowledge gaps. Integrates natively within Zoom’s ecosystem: Connects effortlessly with Zoom Contact Center, popular third-party CRMs, and ticketing systems, making escalations and live handoffs seamless.