How to Ask for Overdue Payments Politely via Email скачать в хорошем качестве

How to Ask for Overdue Payments Politely via Email

A 2021 Insider study reports that the taboo around money is still very real in today’s society. According to the findings only 41% of friends will discuss finances with each other. Many of us grew up learning that talking about how much someone else makes or spends is invasive and rude. LINKS: ____________________________________________ https://etactics.com/blog/ask-for-pay... ____________________________________________ So that’s why even though making a payment for services provided seems like a logical next step to you as the collector, that might be the last thing someone with an overdue balance wants to hear. People can easily equate their value as a person to what they are able to afford, so it can quickly become personal. Then how do you ask someone to pay an outstanding bill without sounding insensitive? There are many reasons why payments may run overdue. The patient could simply forget to make a payment on time or may be facing financial struggles. Sometimes clients may have just lost or misplaced their original invoice. These different scenarios are why it’s important to learn how to ask for payment tactfully. So let’s start with a few of the basics. Keep your message direct but friendly with only the facts and try not to let too much time pass before sending your overdue invoice message. Neglecting both of these things can reduce the likelihood of getting paid. It’s good practice to politely request payment the day after it is due, when the invoice is still fresh in the client’s mind. This way your next request, if you have to send one, doesn’t seemingly come out of “nowhere”. No one likes to feel blindsided. Consider sending the second request a week after payment is due, then another 2 weeks later, then a month and so on. According to OptinMonster, 99% of people check their email every day. So it makes sense that email is one of the more popular forms of communication businesses use to follow up with clients. It’s also while I’ll be focusing on it for this video. When sending an overdue payment email, first and foremost make sure to include a direct subject line. This helps the email stand out in a sea of spam and lets the client know what the email is about before they even open it. You could title it “Invoice Payment Overdue” and include the invoice number, for example. Including a link to the original invoice that is overdue also helps remind the patient of their financial responsibility to paying the balance. Having the services that were provided and the original amount due along with the passed due date solidifies why you are reaching out in the first place. It’s not to be annoying or bothersome, it’s just business. Make sure to include your payment terms as well, which you should include in your original invoice as well. This will reiterate not only those terms but remind the patient of the accepted payment methods of your practice and your late fees. Make sure to also include the provider information, website address, and phone number for patient questions. I’ll just go ahead and add that also, “please” and “thank you” really do go a long way! So we know being polite makes a difference in settling overdue payment balances, you catch more flies with honey than vinegar after all. But that is only one piece of the puzzle. To better serve not only your clients and continue growing your revenue, investing in tools like revenue cycle management software can help you keep track of and collect payments faster. By providing the customer with precise records of services given and multiple types of payment options among other solutions, you can cut down on your amount of overdue payments. ► Reach out to Etactics @ https://www.etactics.com​ ►Subscribe: https://rb.gy/pso1fq​ to learn more tips and tricks in healthcare, health IT, and cybersecurity. ►Find us on LinkedIn:   / etactics-inc   ►Find us on Facebook:   / ​   #Payment #OverduePayment