Case Study: Boosting debt recovery with digital and automated engagements скачать в хорошем качестве

Case Study: Boosting debt recovery with digital and automated engagements

A leading Multi-Finance Company (MFC) headquartered in Indonesia, specializing in 2-wheeler loans, partnered with Credgenics to streamline, automate, and digitize its loan collections processes. By leveraging the Credgenics platform, the lender gained access to advanced capabilities for automating allocations and implementing digital treatment logic. Additionally, it harnessed actionable data insights to optimize its communication strategy, determining the most effective timing, frequency, channel, and message tone for outreach. Additionally, Credgenics' CG Collect app provided a highly efficient agent experience, incorporating geo-location tracking and in-app calling features for field collectors. The adoption of Credgenics' debt collections technology platform empowered the Indonesia based lender to achieve remarkable results: 🌟 25% increase in agent productivity through automatic allocation. 🌟 20% reduction in communication costs with omni-channel mode. 🌟 20% decrease in field agent allocations. 🌟 5X increase in the average daily number of visits by field agents. Discover more about this transformative partnership by downloading the case study today. #digitalloancollections #debtrecovery #loancollections #financialservices #fintech #multifinance #banking #bankingindustry #nbfc #banks #bfsi #mfi #technology #tech #digitaltransformation #analytics #innovation #digital #credgenics #indonesia