Scaling Facilities Operations: Managing 3M Monthly Tickets with 30-Minute SLAs скачать в хорошем качестве

Scaling Facilities Operations: Managing 3M Monthly Tickets with 30-Minute SLAs

What does it take to operate facilities at national scale? In Episode 5 of Beyond the Blueprint, Chad Jennings (Head of Customer Voice & Product Experience, IBM Software) speaks with Helio Reis, Head of Computer Aided Facility Management at Mitie, about how the UK’s largest technical facilities maintenance company manages operations using IBM Maximo. Mitie supports buildings and surrounding spaces across the UK — including train stations, airports, office buildings, parking spaces, and gardens — with approximately 76,000 colleagues. This conversation focuses on their architecture, their Maximo journey, and why they made a deliberate decision to avoid customization. In this video, you’ll learn: 00:00:04 - Intro: Welcome to Beyond the Blueprints 00:00:29 - Guest introduction: Helio Reis, Head of CAFM at Mitie 00:00:46 - What Mitie does: scope and scale of operations 00:01:16 - Workforce size and service coverage 00:05:42 - Discussion about Mitie’s customers 00:06:11 - Maximo as the core solution (“starts and ends in Maximo”) 00:07:41 - Evolution of Maximo and its capabilities 00:08:40 - Satellite solutions around Maximo 00:10:07 - Integrations and synchronizing external systems with Maximo 00:11:35 - Hybrid cloud discussion 00:13:27 - Decision to avoid customization 00:21:20 - Service level agreements and operational value 00:21:46 - Final wrap-up and closing remarks If you're interested in enterprise asset management, facilities management at scale, or real-world IBM Maximo architecture decisions, this episode provides a firsthand perspective from one of the UK’s largest facilities maintenance providers. Also check out this blog about how Mitie scaled facilities operations with IBM Maximo for deeper insights and takeaways: http://www.ibm.com/new/product-blog/h... #IBMMaximo #EnterpriseAssetManagement #FacilitiesManagement #IBMSoftware